Data deletion

You can request complete deletion of your account and all your organization's data in either of these ways:

• Message us on WhatsApp at +1 650 705 6916 from the number associated with your business, or
• Contact the support team from Settings in your dashboard.

What is deleted permanently and irreversibly:

• Your user account and your organization's member accounts.
• All contacts, conversations, messages and media files.
• Templates, campaigns, appointments, products, automations and flows.
• The AI agent's knowledge base, including its internal indexes.
• Meta connection credentials (your WABA tokens).

Time frame: we confirm your request and complete deletion within a maximum of 30 days. Database backups rotate on a 14-day cycle, so any remaining copy disappears within that same time frame. We will send confirmation once the process is complete.

Before requesting deletion, you can export your contacts to CSV from the dashboard. After deletion, they cannot be recovered.

If you messaged a business on WhatsApp that manages its conversations with DasFlow and want your data deleted:

• You can ask the business you spoke with directly. It controls that information and can delete your contact and history from its dashboard; or
• You can message us on WhatsApp at +1 650 705 6916 with your number and the business involved, and we will coordinate deletion with them.

This deletes data stored in DasFlow. Data that WhatsApp/Meta keeps in your own app or on its servers is governed by WhatsApp's privacy policy, not ours.