Data deletion

You can request complete deletion of your account and all your organization's data in either of these ways:

• Message us on WhatsApp at +1 650 705 6916 from the number associated with your business, or
• Contact the support team from Settings in your dashboard.

What is deleted permanently and irreversibly:

• Your user account and your organization's member accounts.
• All contacts, conversations, messages and media files.
• Templates, campaigns, appointments, products, automations and flows.
• The AI agent's knowledge base, including its internal indexes.
• Meta connection credentials (your WABA tokens).
• Google Calendar tokens, connected email and sync records stored in DasFlow.

Time frame: we confirm your request and complete deletion within a maximum of 30 days. Database backups rotate on a 14-day cycle, so any remaining copy disappears within that same time frame. We will send confirmation once the process is complete.

Before requesting deletion, you can export your contacts to CSV from the dashboard. After deletion, they cannot be recovered.

You can also request deletion of this integration’s data through the same support contact, without deleting your entire organization. Identify the business and whether the request covers manual scheduling, agent bookings or both connections; never send passwords or tokens.

Disconnecting from Appointments removes that connection’s tokens but retains appointments and their history. Revoking permission in Google is a separate step: visit your Google Account connections and remove the corresponding authorization. Manage Google connections.

Existing Google events are not deleted when you disconnect or delete DasFlow data. To remove them through DasFlow, cancel the appointments and wait for syncing to confirm their removal before disconnecting. You can also delete them directly in Google Calendar.

If you messaged a business on WhatsApp that manages its conversations with DasFlow and want your data deleted:

• You can ask the business you spoke with directly. It controls that information and can delete your contact and history from its dashboard; or
• You can message us on WhatsApp at +1 650 705 6916 with your number and the business involved, and we will coordinate deletion with them.

This deletes data stored in DasFlow. Data that WhatsApp/Meta keeps in your own app or on its servers is governed by WhatsApp's privacy policy, not ours.