Complaints Book

Under Peru's Consumer Protection and Defense Code (Law No. 29571) and its Complaints Book regulations, this channel is available for submitting service claims (dissatisfaction with the service) and customer service complaints (dissatisfaction with the assistance received).

Provider: Jorge Emanuel Otoya Barrenechea (individual business owner), RUC 10446354707 — trading as Das-Tec, operator of DasFlow. Address: Andreas Vesalio 191, San Borja, Lima, Peru.

Send us the following details through either channel below. We will reply with your complaint form reference number:

• On WhatsApp at +1 650 705 6916, or
• By email at dasflow@das-tec.com (the link opens a prefilled form).

Your form must include:

• Whether it is a service claim or a customer service complaint.
• Full name, identity document, address and a way to contact you.
• Service purchased and amount, if applicable.
• Details of what happened and your specific request.

We register each form with a sequential number and date, confirm receipt with your reference number, and respond within a maximum of 15 business days, in accordance with current regulations. Submitting a complaint does not prevent you from using other dispute-resolution channels and is not a prerequisite for filing a complaint with Indecopi.